SHIPPING & RETURNS
Shipping Policy
All orders placed on the site are packed and fulfilled from our fulfillment warehouse in New York. When we receive the order, we print a label and you will receive an email or SMS update with tracking info after the label is printed. We work Monday-Friday every week, with exceptions on some holidays. We will post any delays or exceptions on the announcement tab of our site! Typically orders are shipped out the same day or the next business day at the latest from our warehouse and picked up by a USPS driver. Usually, shipping from USPS takes 2-5 days to reach anywhere in the continental US, but during holidays and rush times, shipping can take a few extra days.
We ship out all orders in a discrete and generic bubble wrap envelope or brown cardboard box.
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If you have received tracking info, that means we created the label and your package will be picked up by USPS from our warehouse the same day or next. Sometimes they take their time updating the info in their system, but if you have tracking info from us, your package should be shipped out that day or next.
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Please have patience with us as we are a small business and doing the best we can to get everything packed properly and shipped out to you. Once we hand off your package to USPS we cannot control their shipping speed and if you have concerns about the package, you can contact USPS support for troubleshooting a package in transit.
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Please note that USPS does not guarantee shipping speeds. If your order is time sensitive, express shipping can be faster, but the speeds are not guaranteed. Shipping fees are also non-refundable due to delays on the part of the carrier.
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We care about you and being your cannabis provider long term. If you have any issues or concerns, please contact our team via email: Shipping@krunchz.com or the chat function on the site. We will never leave you hanging and always do everything in our power to make sure you are taken care of! Stay safe and stay blessed.
Refund policy
"We provide great products and stand behind their quality. There is something for everyone at Krunchz and we guarantee that."
Our company started in June 2024 and has grown incredibly fast since then mainly due to word of mouth. We promise to always deliver the best cannabis products: Our quality is always our top priority, and second to that is making these great products available to everyone we can at affordable prices.
Even with our reputation, spending money to try something new can feel intimidating. You don't want to pay for something you don't like and we don't want you to either.
That’s why we offer you our WORRY-FREE GUARANTEE. If you buy something and don’t love it for any reason, send it back and we’ll give you a store gift card to try something else. Don't worry, we guarantee you'll be taken care of.
Order Requirements:
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Must be the first time you have ordered this product from the online store.
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The returned product must be at least 1/2 full.
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Order must be fewer than 14 days old from delivery.
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Clearance items and bulk items do not apply
Once your submission has been accepted, we will assist you in shipping the item back to us.
Upon receiving your return, we will email you a gift card or offer you a replacement of equal value.
Remember, the Krunchz family is always here to help!
You can always reach someone via the orange chat widget below, by email info@krunchz.com
Refund Policy:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or exchange.
To be eligible for a return or exchange, your item must be in the same condition that you received it, unopened or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@krunchz.com. If your return is accepted, we will send you instructions on how and where to send your package however, we do ask that you pay shipping for these returns. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@krunchz.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like sale or bulk items. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
Exchanges
The fastest way to ensure you get the new item you want is to return the item you have, and once the return is accepted, we will send you out an equal value item of your choice or credit you the cost difference.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Late or missing refunds
Please be sure to monitor your bank account or card.
If you haven’t received a refund after 14 days, contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@krunchz.com.